FAQ

Default solution folder, feel free to edit or delete it.

Ticket Response Times
Response TIME It may take up to 5 working days to respond to you query as we only have a small dedicated team. We apologise for any inconvenience this ma...
Fri, 19 Nov, 2021 at 9:16 AM
Why are some products made in China?
Christys' London has been making fine hats since 1773. During the past decade, the demand for hats has grown at a rate beyond the proportion of the exper...
Tue, 22 Jan, 2019 at 12:03 PM
When will I receive my Refund?
Refunds will be credited to the account or card used to originally purchase the item(s), less any taxes or import duties incurred.  We are unable to ref...
Fri, 19 Nov, 2021 at 9:17 AM
Do you sell gift cards?
You can buy a gift card on our website which will be sent via email. Our gift cards are only able to be used online. 
Fri, 19 Nov, 2021 at 9:18 AM
Ho do I add a discount/coupon code?
Please use the following steps to redeem your coupon/discount code: For example say discount code is MYD1SOUNT To redeem discount. Add your item(s) to yo...
Tue, 22 Jan, 2019 at 1:30 PM
How do I clean my caps?
Please see few tips for the cap cleaning. Steam from a household kettle and a hat brush will help banish any dust and dirt from tweed. Brush the hat using ...
Tue, 22 Jan, 2019 at 1:35 PM