Response TIME
It may take up to 5 working days to respond to you query as we only have a small dedicated team. We apologise for any inconvenience this may cause. We will get back to you!
Please avoid sending repeated emails /tickets with the same query as it delays the response times in resolving your request.
A message from our CEO - Steve Wright
An update on our short-term operational changes
At Christys' London, craft is key. Since its founding in 1773, Miller Christys' passion for impeccable quality and skilled craftsmanship has passed through generations of hat makers, safeguarding Christys ' red and gold insignia as a symbol synonymous with fine traditionally crafted hats. Christys was and is a brand with an eye on the future and, while methods have remained largely unchanged and heritage is paramount, it is the capacity to transcend trends and social borders that makes Christys' hats as sought after as ever.
Throughout our 247 history we have remained open through 2 world wars, have seen 9 British monarchs on the throne, employed thousands of workers in our factories and seen our iconic hats adorn the heads of millions of people from the rich and famous to household’s around the world.
The Covid 19 pandemic has created unprecedented challenges for people and businesses all over the world, and our business is no exception.
Our 2 London stores in St Christopher's Place and Princes Arcade are now open for business! Our staff look forward to welcoming you in store. We also have our Station Lane shop at our head office which is now open for customers by appointment only please call 01993 770736 to book your appointment.
Our online business remains active and we are committed to delivering your orders as widely as we can during this time. www.christys-hats.com.
We have extended our return policy to 45 days from when the order is shipped and we will endeavor to answer any questions within 5 working days, please direct queries to internetorders@christys-hats.com.
Finally, and most importantly, I would like to wish you and your loved ones safe and well, and we look forward to seeing you in our shops very soon.
Steve Wright
CEO
Christy and Co Limited
We aim to respond to customer queries within 72 hours. However, we generally respond to queries within 24 hours.
During busy period like Christmas, it may take up to 96 hours to respond to your queries.
Please note that our normal office hours are :
0900-1700 GMT | Mon -Thurs
0900-1300 GMT | Fridays
CLOSED | Weekend & All Public Holidays (see below)
HOLIDAY OPENING HOURS:
Our factory & head offices are closed on the following public holidays
NOTE: Support Tickets /Customer Queries are only dealt with within office hours.