Refunds will be credited to the account or card used to originally purchase the item(s), less any taxes or import duties incurred. 


We are unable to refund shipping charges. Once we have received your returned item(s) for refund, please allow up to 10 working days for processing. Full details of our refund policy can be found here: https://www.christys-hats.com/customer-service/delivery-and-returns.


If it has been more than 10 working days, then please call us on +441993-770-736 to query. 


** Please Note: During busy periods such as Black Friday, Christmas, New Year and Ascot that the processing of orders and refunds may take slightly longer **